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From 21st to 22nd June 2018, the International Digitalisation, Outsourcing and Customer Relations Exhibition (SIDERC) was held at the CCRAE-UMOA building in Abidjan. The organisers of the event gave this year\u2019s innovation prize to the Ivory Coast Electricity Company (CIE).<\/p>\n
At the exhibition, the company made its mark, in part, through a stand that promoted its typical products and services, such as NMPF (New Bill Payment Methods), the electronic meter, the 179, energy saving, electrical risks.<\/p>\n
Also, the Marketing Department led a conference on the topic of \u201ccustomer satisfaction issues in the energy sector\u201d. According to Ouattara Mamadou, the Deputy Director of Operational Marketing, his company\u2019s participation in the exhibition was justified.<\/p>\n
“CIE\u2019s management has set itself ambitious goals in terms of customer focus, innovation and digitalisation of customer procedures. CIE\u2019s participation in SIDERC seemed to present an opportunity to consolidate this vision. For us, this platform gave us a place to discuss CIE\u2019s value propositions, in terms of digitalised service and innovation. In order to do this, we presented 4 services that provide clear responses to the expectations of CIE\u2019s customers,” he argued.<\/p>\n
Throughout this exhibition, the organising committee, led by Qualivoire Council, decided to reward the leadership, quality, innovation and excellence in customer relations displayed by CIE in carrying out unprecedented local action within the context of the O\u2019client-CIE project. A customer relations award, in the innovation category, was presented to CIE outside this exhibition.<\/p>\n
“The award received by CIE is a reflection of the improvements that they have made to the customer experience in terms of all the contact methods offered,” congratulated Ouattara Mamadou again.<\/p>\n
Receiving this award from their partners who were also at the exhibition, CIE\u2019s Director-General congratulated his teams on their efforts and encouraged them to keep up the good work in improving the company\u2019s image.<\/p>\n
\u00c9ric Coulibaly<\/p>\n
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From 21st to 22nd June 2018, the International Digitalisation, Outsourcing and Customer Relations Exhibition (SIDERC) was held at the CCRAE-UMOA building in Abidjan. The organisers of the event gave this year\u2019s innovation prize to the Ivory Coast Electricity Company (CIE).<\/p>\n","protected":false},"author":2,"featured_media":1025,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_et_pb_use_builder":"on","_et_pb_old_content":"Les 21 et 22 juin 2018, s\u2019est tenue au CCRAE-UMOA Abidjan plateau, le Salon International de la D\u00e9mat\u00e9rialisation, de l\u2019Externalisation et de la Relation Client. La Compagnie Ivoirienne d\u2019Electricit\u00e9 (CIE) a, \u00e0 cette occasion remport\u00e9 le prix de l\u2019innovation, d\u00e9cern\u00e9 par les organisateurs.\r\n\r\nL\u2019entreprise a marqu\u00e9 sa pr\u00e9sence \u00e0 ce salon \u00e0 travers d\u2019une part, l\u2019animation d\u2019un stand dont la communication s\u2019est articul\u00e9e autour de ses produits et services habituels, tels que les NMPF (Nouveaux Modes de Paiement de Facture), le compteur \u00e9lectronique, le 179, les \u00e9conomies d\u2019\u00e9nergies, les risques \u00e9lectriques.\r\n\r\nEt d\u2019autre part, l\u2019animation d\u2019une conf\u00e9rence par la Direction Marketing sur le th\u00e8me, \u00ab des enjeux de la satisfaction client dans le domaine de l\u2019\u00e9nergie \u00bb. Selon Ouattara Mamadou, directeur adjoint mark\u00e9ting op\u00e9rationnel, la pr\u00e9sence de son entreprise \u00e0 ce salon, est justifi\u00e9e.\r\n\r\n\u00ab La Direction de la CIE s\u2019est fix\u00e9e des objectifs ambitieux en mati\u00e8re d\u2019orientation client, d\u2019innovation et de digitalisation des proc\u00e9dures client\u00e8les. La participation de la CIE au SIDERC apparait comme une opportunit\u00e9 pour concr\u00e9tiser cette vision. Pour nous, cette plateforme offre un cadre d\u2019\u00e9change sur les propositions de valeur de la CIE, en mati\u00e8re de service d\u00e9mat\u00e9rialis\u00e9 et d\u2019innovation. Pour ce faire, nous avons pr\u00e9sent\u00e9 4 services qui apportent des r\u00e9ponses concr\u00e8tes aux attentes des clients de la CIE. \u00bb a-t-il argument\u00e9.\r\n\r\nAu cours de cette exposition, le comit\u00e9 d\u2019organisation, dirig\u00e9 par Qualivoire Conseil a d\u00e9cid\u00e9 de r\u00e9compenser la CIE en termes de Leadership, qualit\u00e9, innovation, excellence en relation clients, pour avoir r\u00e9alis\u00e9 des actions de proximit\u00e9 in\u00e9dits dans le cadre du projet O\u2019client- CIE. Un troph\u00e9e de la relation client cat\u00e9gorie innovation, a \u00e9t\u00e9 remis \u00e0 la CIE, en marge de ce salon.\r\n\r\n\u00ab Le prix d\u00e9cern\u00e9 \u00e0 la CIE est la juste r\u00e9compense des am\u00e9liorations apport\u00e9es dans le parcours client de tous les canaux de contact propos\u00e9s au client \u00bb s\u2019est \u00e0 nouveau f\u00e9licit\u00e9, Ouattara Mamadou.\r\n\r\nA la r\u00e9ception de ce prix des mains de ses collaborateurs pr\u00e9sents \u00e0 ce salon, le Directeur G\u00e9n\u00e9ral de la CIE a f\u00e9licit\u00e9 et encourag\u00e9 ses \u00e9quipes pour les initiatives prises, et qui vont dans le sens de l\u2019am\u00e9lioration de l\u2019image de l\u2019entreprise.\r\n\r\n\u00c9ric Coulibaly","_et_gb_content_width":"","footnotes":""},"categories":[71,61,63,64],"tags":[],"class_list":["post-4618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cie-en","category-news","category-press-releases","category-subsidiaries"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/posts\/4618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/comments?post=4618"}],"version-history":[{"count":6,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/posts\/4618\/revisions"}],"predecessor-version":[{"id":4948,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/posts\/4618\/revisions\/4948"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/media\/1025"}],"wp:attachment":[{"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/media?parent=4618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/categories?post=4618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/tags?post=4618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}