[et_pb_section fb_built=”1″ module_class=” bg-white with-transparent-borders bg-white with-transparent-borders bg-white with-transparent-borders” _builder_version=”3.22″ section_background_color=”bg-white” section_fullwidth=”off” section_merged=”off”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][gla_bloc_mise_en_page choice_background_color=”bg-transparent” cell_alignment=”mid” cover=”off” choice_cover_alignment=”center” choice_cover_position=”up” title_hierarchical=”h2″ choice_header_color=”h-transparent” _builder_version=”3.12.2″]<\/p>\n
The Eranove group is conscious of current consumer needs and wishes to anticipate the needs of tomorrow, therefore, it is developing services and products that respond to the four major concerns expressed by customers:<\/p>\n
[\/gla_bloc_mise_en_page][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=” bg-white with-separation-border bg-white with-separation-border bg-white with-separation-border” _builder_version=”3.22″ section_background_color=”bg-white” section_fullwidth=”off” section_merged=”off” section_bordered=”with-separation-border”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][gla_bloc_mise_en_page choice_background_color=”bg-transparent” cell_alignment=”top” cover=”off” choice_cover_alignment=”center” choice_cover_position=”up” titre_section=”An increasing need for information” title_hierarchical=”h3″ choice_header_color=”h-transparent” _builder_version=”4.9.3″]<\/p>\n
The group’s public service companies (SDE, SODECI et CIE) have started to distribute information via new channels (mobile apps, social networks, partners…), particularly if they wish to inform customers about the network in real time (scheduled disruption, leaks, power cuts, resumption of service etc.). Alongside this, the company AWALE, part of the Eranove group, is making high speed data transfer possible via the Ivory Coast’s electricity network, and has already installed 2,289 km of fiber optic cable in Abidjan and inland towns.<\/p>\n
[\/gla_bloc_mise_en_page][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][gla_bloc_mise_en_page choice_background_color=”bg-transparent” cell_alignment=”top” src=”https:\/\/www.eranove.com\/wp-content\/uploads\/2018\/10\/prise-en-charge-facture-expertise.jpg” cover=”off” choice_cover_alignment=”center” choice_cover_position=”down” titre_section=”Service accessibility” title_hierarchical=”h3″ choice_header_color=”h-transparent” _builder_version=”3.12.2″]<\/p>\n
Management channels for customer requests and payments are always developing, including mobile payments, digital offices and local work.<\/p>\n
[\/gla_bloc_mise_en_page][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][gla_bloc_mise_en_page choice_background_color=”bg-transparent” cell_alignment=”top” src=”https:\/\/www.eranove.com\/wp-content\/uploads\/2018\/10\/appel-telephonique-expertise.jpg” cover=”off” choice_cover_alignment=”center” choice_cover_position=”down” titre_section=”Management of bills” title_hierarchical=”h3″ choice_header_color=”h-transparent” _builder_version=”3.12.2″]<\/p>\n
In order to reduce the burden of bills for customers, more energy saving awareness campaigns, simulation tools for billing and pre-payment offers are being introduced.<\/p>\n
[\/gla_bloc_mise_en_page][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][gla_bloc_mise_en_page choice_background_color=”bg-transparent” cell_alignment=”top” src=”https:\/\/www.eranove.com\/wp-content\/uploads\/2018\/10\/accessibilite-service-expertise.jpg” cover=”off” choice_cover_alignment=”center” choice_cover_position=”down” titre_section=”Troubleshooting” title_hierarchical=”h3″ choice_header_color=”h-transparent” _builder_version=”3.12.2″]<\/p>\n
Call-outs are particularly common when dealing with worn out networks and violent weather conditions. Call centres and 100% internal troubleshooting teams, available 24\/7, aim to respond to customers’ queries as quickly as possible.<\/p>\n
[\/gla_bloc_mise_en_page][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
[et_pb_section fb_built=”1″ module_class=” bg-white with-transparent-borders bg-white with-transparent-borders bg-white with-transparent-borders” _builder_version=”3.22″ section_background_color=”bg-white” section_fullwidth=”off” section_merged=”off”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][gla_bloc_mise_en_page choice_background_color=”bg-transparent” cell_alignment=”mid” cover=”off” choice_cover_alignment=”center” choice_cover_position=”up” title_hierarchical=”h2″ choice_header_color=”h-transparent” _builder_version=”3.12.2″] The Eranove group is conscious of current consumer needs and wishes […]<\/p>\n","protected":false},"author":1,"featured_media":1377,"parent":3347,"menu_order":36,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3408","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/pages\/3408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/comments?post=3408"}],"version-history":[{"count":10,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/pages\/3408\/revisions"}],"predecessor-version":[{"id":7693,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/pages\/3408\/revisions\/7693"}],"up":[{"embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/pages\/3347"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/media\/1377"}],"wp:attachment":[{"href":"https:\/\/www.eranove.com\/en\/wp-json\/wp\/v2\/media?parent=3408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}